Customer service frequently asked questions
Below you can find answers to common questions about our service.
About the service
How does Heatpumps.co.uk work?
By filling out and submitting the form on Heatpumps.co.uk, we will match you with local heat pump suppliers that suit your needs. They will contact you by phone or email to provide more information about their work and prices.
When you receive several offers, you can compare the heat pump installers based on what you believe is most important when choosing what heat pump to install.
If you're not happy with any of the offers, you can decline all of them. Our service is free and non-binding.
Is Heatpumps.co.uk run by a heat pump supplier?
No, we're an independent player, owned by the Norwegian company Nettbureau.
Does it cost anything to use the service?
No, our service is completely free and non-binding for you.
How do you make money if the service is free?
The heat pump suppliers who have partnered with us pay us a small commission whenever we put interested customers in touch with them. They pay this commission regardless of whether they win you as their customer, meaning they have all the incentives in the world to give you a good deal.
Is it safe to use Heatpumps.co.uk?
Yes. We handle your details according to UK GDPR, and they are kept safe in our proprietary data management program. The heat pump suppliers cannot use your data for anything other than to give you the requested offers.
Read more about our privacy policy here.
Other
I couldn't find the answer to my question. What do I do?
Email us at This email address is being protected from spambots. You need JavaScript enabled to view it., and we'll get back to you as soon as possible.
