Terms of use

Last updated: 26/02/2026

1. Terms of use of Heatpumps.co.uk

• 1.1 By using Heatpumps.co.uk, you accept the current terms of use.

2. How Heatpumps.co.uk works

• 2.1 Heatpumps.co.uk is a free tender service that connects users with select installers.
• 2.2 By filling out the form on Heatpumps.co.uk, you declare your needs to the companies. You will then receive offers from up to four installers.
• 2.3 Shortly after you have submitted the form, you will receive a confirmation email from Heatpumps.co.uk. It contains, among other things, the name of up to four installers who will contact you. Unless otherwise agreed, you will be contacted by phone, email or SMS, regardless of your preference for direct marketing calls. From here on, contact takes place directly between you and the installer.
• 2.4 You have the right to cancel your request for services within 14 days of submitting your details, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• 2.5 If you want your request to be removed or deleted from the service, please get in touch with This email address is being protected from spambots. You need JavaScript enabled to view it..
• 2.6 If it is impossible to obtain offers from up to four installers, we will clearly state so in your confirmation email. If there is only one installer who can deliver according to your wishes, we will specify this as well.

3. Use of Heatpumps.co.uk

• 3.1 It is not permitted to pretend to be affiliated with Heatpumps.co.uk or our partners, neither to the public nor to specific recipients.
• 3.2 You must be at least 18 years old to use this service.
• 3.3 We are committed to ensuring our website is accessible to as many people as possible, including those with disabilities. If you encounter accessibility issues, please contact us.
• 3.4 It is not permitted to acquire or attempt to acquire non-public parts of Heatpumps.co.uk. It is also not allowed to obtain user data from our systems, for example, by hacking.
• 3.5 It is not permitted to use, or attempt to use, Heatpumps.co.uk to spread viruses, 'Trojan horses', or other harmful code intended to obtain and/or copy user data or additional non-public information.
• 3.6 It is not permitted to negatively influence other users' capacity to use Heatpumps.co.uk.
• 3.7 It is not permitted to pretend to be another natural person or to act unjustifiably on behalf of other natural or legal persons.
• 3.8 If we suspect actions that contradict good practice, for example, in the case of false or misleading inquiries, Heatpumps.co.uk may block, suspend or terminate the service for the user in question.
• 3.9 While we strive to ensure our platform is always available, we do not guarantee uninterrupted or error-free service.
• 3.10 We shall not be held liable for any delay or failure in performance resulting from events beyond our reasonable control.

4. Responsibilities and the relationship with installers

• 4.1 Heatpumps.co.uk solely facilitates initial contact between users and installers. All subsequent interactions, agreements, and transactions are conducted independently and without Heatpumps.co.uk.
• 4.2 Heatpumps.co.uk is not included in the design of the offers or the benefits that may apply.
• 4.3 The installers work independently from Heatpumps.co.uk, and we cannot guarantee that the relevant installer will contact the customer with offers.
• 4.4 Usage of Heatpumps.co.uk is at your own risk. Heatpumps.co.uk is not responsible for the agreement's implementation, quality or legality, or the agreement's suitability for the relevant purpose.
• 4.5 Heatpumps.co.uk is also not responsible for compliance with the agreed delivery time, or any losses users may suffer due to agreements with companies or errors committed by them.
• 4.6 Heatpumps.co.uk strives to only cooperate with serious and reliable providers. We exclude installers who do not follow contracts or do not meet the requirements we set for quality and reliability.
• 4.7 Installers listed on our platform may be accredited by the MCS or other UK professional bodies. We recommend checking individual credentials before proceeding.
• 4.8 Our website may contain links to third-party websites. We do not endorse or accept responsibility for the content or privacy practices of those websites.
• 4.9 Heatpumps.co.uk cannot guarantee that the offers are the best or cheapest on the market.
• 4.10 Heatpumps.co.uk is not responsible for missing commitments due to force majeure. This includes natural disasters, strikes, pandemics, and more.
• 4.11 Heatpumps.co.uk is not responsible for tax or duty-related matters that may arise for the user or the installer.

5. Intellectual property rights

• 5.1 All intellectual property rights related to Heatpumps.co.uk belong to Nettbureau AS. This includes domain names, trademarks, copyrights, and more.
• 5.2 The use of Heatpumps.co.uk does not grant any license to use the intellectual property rights of third parties.

6. Communication

• 6.1 All communication with Heatpumps.co.uk takes place electronically, in accordance with the Electronic Communications Act 2000.
• 6.2 When using Heatpumps.co.uk, users are not subscribed to any newsletter unless they actively choose to do so.
• 6.3 If we discover errors in the provided contact information, Nettbureau and its partners are entitled, with consent, to adjust the contact information based on public records.

7. Limitation of Liability

• 7.1 To the fullest extent permitted by law, we shall not be liable for any indirect, incidental or consequential losses arising out of your use of the site or engagement with installers.

8. Privacy policy and personal data

• 8.1 Use of Heatpumps.co.uk is subject to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 and follows our privacy and cookie policy.
• 8.2 The information provided in the form is used to forward the inquiry to relevant heat pump providers in order to obtain quotes. In addition, the information can be encrypted and used for important business purposes, including prevention of spam and abuse, analytics, targeted marketing on advertising platforms, as well as processing that is legally required, including obligations under GDPR. You can withdraw your consent at any time by contacting us at This email address is being protected from spambots. You need JavaScript enabled to view it..
• 8.3 Your personal data may be transferred outside the UK, where adequate safeguards are in place.
• 8.4 Heatpumps.co.uk uses cookies to improve user experience. By continuing to use the site, you consent to our use of cookies.

9. Compliance with UK Regulations

• 9.1 Heatpumps.co.uk complies with the Consumer Protection from Unfair Trading Regulations 2008 and the Business Protection from Misleading Marketing Regulations 2008.

10. Changes

• 10.1 We reserve the right to change the terms of use on Heatpumps.co.uk at any time and without prior notice.
• 10.2 Users will be notified of significant changes via email or a website notice.
• 10.3 Continued use of Heatpumps.co.uk after such changes implies consent to the new terms.

11. Complaints, choice of law and disputes

• 11.1 Use of Heatpumps.co.uk and any dispute arising therefrom shall be governed by Norwegian law.
• 11.2 In the event of a complaint, the users can contact Heatpumps.co.uk's customer service.
• 11.3 Any other dispute may be brought to the exclusive jurisdiction of the courts of Norway.